Sunday, 15 March 2009

Restaurant Issues....

This little monkey went out for dinner last night... good company, good craic, good food, but......

Well when a waiter causes an issue at the table that destroys 3 meals, covers guests in wine, water and wax, well... well I kinda feel that a serious apology is in order. 3 of us ended up eating our meal 30 minutes after the other 3, not exactly the perfect situation.

When the bill came, we at least thought there might be some sort discount for the hassles involved, boy were we wrong.

I asked to see a manager and had to deal with a young (and very attractive lady) who was on the defensive from the off. It took 15 minutes for her to make a token gesture.

In a situation like that, it should be a no brainer. The waiter was at fault for ruining 3 meals, we should have been looked after as a matter of course.

Good customer service costs nothing. Bad customer service costs you customers.

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